# PT. Indo Logistics Express — Complete Operational & Service Documentation

> Official, comprehensive documentation for PT. Indo Logistics Express (https://www.indologex.com/). Premier shipping, multimodal freight forwarding, bonded warehousing, and marine cargo insurance provider in Surabaya, Indonesia.

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## 1. Corporate Identity & Facility Locations

### Executive Head Office
- **Entity**: PT. Indo Logistics Express
- **Address**: Gedung Graha Pena, Jl. Ahmad Yani No. 88 / Lantai 5, Ketintang, Kec. Gayungan, Surabaya, 60234, Jawa Timur, Indonesia
- **Office Phone**: +62 (877) 6132 9761
- **24/7 Hotline**: +62 (877) 6132 9771
- **Email**: info@indologex.com
- **Google Maps**: https://maps.google.com/?q=Gedung+Graha+Pena,+Lantai+5,+Jl.+Ahmad+Yani+No.+88,+Ketintang,+Kec.+Gayungan,+Surabaya,+Jawa+Timur+60234,+Indonesia

### Primary Warehouse Staging Hub
- **Facility**: Pergudangan Sentral Romokalisari
- **Address**: Pergudangan Sentral Romokalisari, Jl. Romokalisari No. 7 / Blok C, Napes, Romokalisari, Kec. Benowo, Surabaya, 60192, Jawa Timur, Indonesia
- **Features**: 5,000+ SQM covered staging, heavy container trailer docks, PPJK bonded customs desk.
- **Google Maps**: https://maps.google.com/?q=Jl.+Romokalisari+No.7+Blok+C,+Napes,+Romokalisari,+Kec.+Benowo,+Surabaya,+Jawa+Timur+60192,+Indonesia

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## 2. Core Freight Forwarding Capabilities

### Land Freight Solutions
- **Website**: https://www.indologex.com/land-freight
- **Fleet**: Container trailers (20ft & 40ft), Wingbox trucks, FTL/LTL freight, and intermodal rail cargo.
- **Corridors**: Trans-Java tollway network, Surabaya-Bali route, and intermodal rail freight connecting major industrial estates across Java.

### Ocean Freight Solutions
- **Website**: https://www.indologex.com/ocean-freight
- **Gateways**: Tanjung Perak Port & Teluk Lamong Port in Surabaya.
- **Services**: Full Container Load (FCL), Less than Container Load (LCL consolidation), and Heavy RORO vehicle shipping.
- **Key Domestic Routes**: Surabaya → Makassar (UPG), Balikpapan (BPN), Banjarmasin (BJM), Medan (KNO), Sorong (SOQ), Jayapura (DJJ).

### Air Freight Express
- **Website**: https://www.indologex.com/air-freight
- **Gateway**: Juanda International Airport (SUB) Cargo Terminal Ramp.
- **Tiers**:
  - Same-Day Express Charter (3h cutoff)
  - Priority Next-Day Air (5h cutoff)
  - Perishable & Cold Chain DG Charter (4h cutoff)
  - Standard Economy Air (12h cutoff)

### Freight Insurance & Loss Prevention
- **Website**: https://www.indologex.com/freight-insurance
- **Coverage**: All-Risk Marine Cargo Insurance policies (Institute Cargo Clauses A/B/C).
- **Inspection**: On-site licensed risk surveyors conducting cargo condition pre-loading inspections.

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## 3. Real-Time Cargo Tracking Protocol

- **Portal**: https://www.indologex.com/tracking
- **Format**: 9-character waybill number `ILE-XXXXXX`
- **Validated Sample Codes**:
  - `ILE-889210`: Ocean Freight FCL 40ft (Surabaya → Makassar)
  - `ILE-443901`: Land Freight Wingbox (Surabaya → Jakarta)
  - `ILE-109283`: Air Freight Express Charter (Surabaya → Bali)
- **Invalid Codes**: Form strictly blocks non-registered inputs and returns explicit "No Manifest Found" alerts without dummy fallbacks.

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## 4. Web Sitemap Index

- [Home](https://www.indologex.com/)
- [Services Overview](https://www.indologex.com/services)
- [Land Freight](https://www.indologex.com/land-freight)
- [Ocean Freight](https://www.indologex.com/ocean-freight)
- [Air Freight](https://www.indologex.com/air-freight)
- [Freight Insurance](https://www.indologex.com/freight-insurance)
- [Live Cargo Tracking](https://www.indologex.com/tracking)
- [About Us](https://www.indologex.com/about-us)
- [Contact Us](https://www.indologex.com/contact-us)